Our booking in procedure

It is imperative that all goods inbound to MetroMail follow the instructions provided in this document.

Failure to follow the goods in procedure may result in a delivery being refused.

Delivery Address:

MetroMail Ltd
Unit 6
Admiralty way
Foxcover Enterprise Park
Seaham
County Durham
SR7 7DN

MetroMail Reception: 0191 3011700

MetroMail Warehouse: 0191 3011673

Our warehouse is able to accept deliveries from 07:00 to 17:00 Monday to Thursday and 07:00 to 14:30 Friday. If you wish to make a delivery outside of these hours prior notification will be required and we will endeavour to make arrangements wherever possible.

All deliveries must be booked in 24 hours prior to the anticipated delivery date.

All deliveries received by MetroMail Ltd should have back door access (to enable rear end off loading) we advise you not to use double deck trailers as this will considerably increase your offloading time.

Any deliveries which turn up outside there allocated delivery slot will have to wait until an appropriate space is available or possibly refused.

Please advise the following when you book in:

Preferred delivery time
Number of pallets/boxes
Item code
Item description

We will supply you with a booking in reference which must be logged on the delivery paperwork, failure to do this may result in you delivery being made to wait or possible refusal.

A delivery note must be supplied with all deliveries, and display the following information:

Booking Reference
Client Name
Full Item Description
Item Code
Number of Pallets/boxes
Quantity Per Box/Pallet
Total Quantity of Each Item Delivered

Pallet Specification Requirements:

All items must be stacked onto solid base, 4 way entry pallets
Size 1200 x 1000mm or 1200 x 800mm
Maximum pallet height: 1200mm

pallets, clearly marked with the quantity on each reel

Pallets should be strong and undamaged

Pallet decks should be covered with a solid base before loading to prevent damage to the bottom layers

All products to be securely packaged and shrink-wrapped to pallet to prevent damage.

Materials should not overlap the pallet edge and interleaves should be placed between each layer to aid stability

Different items should not be mixed on pallets unless small quantities are being delivered.

In theses cases the pallets must be clearly marked as "mixed" and visible dividers must be used

Pallets should have full height corner protectors and should be firmly wrapped to prevent moisture penetration

All pallets should have a wooden top board the same size as the base and should be banded both ways with plastic straps, ensuring straps are not cutting into the stock (metal straps will not be accepted)

All inserts to be boxed off then palletised, no loose inserts will be accepted

On quantities under 100,000 we will except 500 overs

On quantities over 100,000 we will expect 2% overs but not accept unders

Recommendations for Envelope Supply

C5 mailing wallet, 162mm x 235mm
Window position 60up and 20in from left.
Window size 55 x 90.
This size envelope can be used for sorted and unsorted mailings
Tolerance of +/- 1mm will be accepted
Envelopes must be placed in boxes of 500 and a divider in place every 100
No strapping to be used when delivering pallets of envelopes

DL mailing wallet, 114mm x 229mm
Window position 18up and 20in from left.
Window size 45 x 90.
This envelope can be used for sorted and unsorted mailings.
Tolerance of +/- 1mm will be accepted
Envelopes must be placed in boxes of 1,000 and a divider in place every 100
No strapping to be used when delivering pallets of envelopes

Paper and Ink Specifications - Continuous

Paper Weight - 60gsm - 160gsm
Minimum media size - 65.1 x 76.2 mm (6.5" x 3")
Maximum media size - 495.3 x 711.2 mm (19.5" x 28")
Reels should not be bigger than 45" with a 70mm core size and supplied upright on the pallet
Grain of paper is not an issue on continuous
The paper should be general edge lead
1 box to be supplied with the reels for testing purposes
Drop should be a multiple of ? or 1/3"
Due to the fusing process the lead time for inks drying is much shorter as is not a consideration

Paper and Ink Specifications - Cut Sheet

Paper Weight - 60gsm - 200gsm
Minimum media size - 203 x 254mm
Maximum media size - 364 x 432mm
The grain should generally be parallel to the long side of the sheet for best printer performance. Such papers are said to be grain long.
Grain-long papers are about twice as stiff in the long direction
Use 20-pound/75-gsm or heavier paper.

Always try to use a perforation that allows the sheets to retain as much stiffness as possible:

Perforations should be nine per inch

All holes should be the same size

The ratio of holes to paper (tie size), should be 1:1.

When paper is perforated, a ridge or dimple forms around the holes. This underside bulge can adversely affect feeding and stacking. Request that the perforation line be ironed in order to reduce or eliminate the bulge.

Puncture-type perforations that are not ironed smooth should not be used. The stack will not lie flat, and feeding problems will result.

Die-cut perforated papers must be free of paper dust and chaff, which can cause contamination of the photoreceptor.

A full-length perforation parallel to the long edge and closer than three inches/85 mm to the leading edge of the sheet

Ink

Forms to be used in Xerox printers must be printed with inks that cure well, are not tacky, and do not offset (transfer from a printed sheet onto other surfaces). In choosing an ink, the forms printer must consider the conditions to which the forms will be exposed while passing through the printer, taking into consideration the amount of heat and pressure, as well as the dwell time during which the pre-printed paper is subjected to those conditions

Good performance has been reported with inks of the oxidative type, and those that are cured using ultraviolet (UV) light. The oxidative inks can require several days to harden satisfactorily, while the UV inks change immediately from liquid to solid upon exposure to an ultraviolet light source. Additional requirements that are desirable in oxidative inks are non-volatile, cross-linkable vehicles, internal and surface-curing driers, minimal use of antioxidants, avoidance of slip agents, and pH (in the press fountain) high enough to permit curing.

For paper that is UV dried then delivery must be a minimum of 24 hours before print time, otherwise 96 hours before print time is advised.

Non Conforming Deliveries

MetroMail Ltd reserves the right to refuse any deliveries that are deemed not to be conforming to the goods acceptance procedure and including:

Goods that have not been booked in or late
Goods that arrive without the appropriate documentation
Goods that have been damaged in transit
Any unsafe stacking or packing

Pallets arriving at MetroMail Ltd which are damaged or in a state which will need extra handling, may be rejected or subject to a rectification charge where appropriate.

Customers will be notified immediately and the course of action/extra charge agreed prior to any action being taken.

Delivery Drivers

When drivers arrive at the premises they must pull in to the yard and not straight on to a loading bay.

They must then report to the goods in department which is located to the left hand side of the loading bays.

At this time they must give their full booking reverence number and paper work to the warehouse dept - once they have done so they will be given further direction.

For health and safety reasons once the delivery vehicle has pulled on to a loading bay the driver must hand in there keys and remain in their vehicle at all times unless instructed to do so by the warehouse staff.

Any driver entering the warehouse must be wearing a Hi Visibility jacket and safety shoes, any driver found not to be wearing such items will be asked to the leave the warehouse.

Under no circumstances will any driver be allowed to unload themselves.