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Print Management for a claims management company needing a responsive print solution.

Client requirement/need

This financial customer wanted a way to get important documents sent to the prospect within 48hours of the initial request.

Our solution

MetroMail were able to offer the client their ‘lights-out’ ITrans system. This system allows data to be received, processed and made into a print ready format without involvement from the Data Management department, this minimises costs for the customer whilst providing them with 100% integrity and traceability.

The process: The customer uploads their data to the customer portal, the job is then printed and packed in one streamline process.

In addition to this, we handle all returned mail, opening each letter and scanning the documents back to the customer within 24 hours of receipt.

Materials are also looked after and ordered by us.

72

Hours per job

2

Years we have worked with the customer

1,493,799

Customers across 6 jobs

What we used to do it

  • Print
  • Prep
  • Fulfilment
  • Returns Management

 

 

Sample of Consumer Refund sample

 

Client Testimonial

Using MetroMail for our direct marketing and fulfilment packs has allowed us to grow our PPI Claim Business by 100% over the past 18 months.

Their friendly and professional Customer Services team have helped us to streamline the whole process, gaining us access to maximum postage discounts, taking away the hassle and allowing us to concentrate on processing claims and keeping our customers happy.