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A responsive & cost-saving print management solution with 100% integrity

Client requirement/need

Consumer Refund Service (CRS) needed a hassle-free and guaranteed-secure mailing solution, to help them successfully meet their sales targets.

Our solution

MetroMail created a one-stop-shop for all of Consumer Refund’s mailing activities. This allowed the client to save costs by streamlining the entire process in one mailing house:

  • We recommended Royal Mail incentive schemes to save CRS even more money via mail consolidation
  • By taking advantage of the ‘Scheme for Growth’ incentive, CRS received over £493,010 in postage credits over two years

We also provided CRS with a service, that guaranteed them the integrity their industry demands:

  • Our automated service allowed CRS to upload data simply onto our customer portal. From there, it’s made into a print ready format without involvement from the Data Management department – minimising costs and providing them with full traceability
  • Our Bowe Systec Fusion machine enables us to process a variety of envelope fulfilment needs with complete 100% integrity. The camera matching functionality means any spoiled jobs are automatically recreated, giving our clients extra piece of mind.


Hours per job


Years we have worked with the customer


Customers across 6 jobs

What we used to do it

  • Data Management
  • Print
  • Prep
  • Fulfilment
  • Returns Management


Sample of Consumer Refund sample


Client Testimonial

“Through using MetroMail we have been able to benefit from many postage discounts, ultimately receiving over £493,010 in postage credits from our direct mail activities alone. The level of service we get from the customer service team is second-to-none and it gives us the extra assurance that our print and fulfilment activities are in good hands.”